We do our best to monitor and respond to questions about Tomb Raider and Tomb Raider: Definitive Edition across our social media portals, but want to offer you alternative means of reaching out to us.
One of the quickest ways to have your issue addressed is to create a ticket directly with Square Enix Support. Turnaround on responses is usually about 24 hours.
Also, you can call our customer service center at 1-310-846-0345.
Lastly, be sure to check out our support subsection on the official forums. Your issue may have already been addressed here.
Thank you for your support!